FAQs on Swift Wallet

Is my account set to Prepaid or Postpaid billing?
Swift's Prepaid users can see their prepaid Wallet balance in the top navigation bar along with an option to Recharge their wallets.  If you see suc...
Mon, 7 Dec, 2020 at 7:26 PM
What is "Hold Balance" and "Usable Balance"?
For Swift Prepaid Users, the total wallet balance is divided into 2 parts: 1. Hold Balance:- This is the Wallet Balance that you cannot use for creating...
Mon, 7 Dec, 2020 at 7:26 PM
How do I recharge my Wallet?
You can recharge their prepaid wallets using the "Recharge" button provided in the Navigation bar (next to your Brand name). All you need to do is...
Wed, 27 Jan, 2021 at 12:59 PM
When and How are my shipments charged?
Your Total Wallet Balance" is divided into two parts:- 1. Hold Balance:- This is the Wallet Balance that you cannot use for creating shipments. Fro...
Mon, 7 Dec, 2020 at 7:26 PM
How to view my "On Hold" shipments?
As soon as you create a new shipment, the estimated charges for that shipment are put on hold and your usable wallet balance decreases.  You can keep tr...
Mon, 7 Dec, 2020 at 7:26 PM
How are refunds for cancelled shipments processed?
If you cancel a shipment before it is picked, the Hold amount for that shipment will be refunded within 3 working days. If you don't receive the refund ...
Mon, 7 Dec, 2020 at 7:26 PM
What to do if I have insufficient wallet balance?
You cannot create a shipment if the "Estimated Charges" are greater than "Usable Balance" available in your wallet. In such cases, y...
Mon, 7 Dec, 2020 at 7:26 PM