What’s New

We’ve introduced a new Address Verification feature to help you reduce RTOs caused by incorrect or incomplete customer addresses.

Many deliveries fail due to missing or inaccurate address details. With this feature, you can identify such issues early and fix them before shipping.

How It Works

  • Our system checks every order for address quality.

  • Orders with potential issues are tagged as Address Issue.

  • You can send a WhatsApp message to the customer to confirm or update their address.

  • The corrected address is automatically updated in the order.

How This Helps You

  • Fewer delivery failures

  • Lower RTO percentage

  • Better delivery success rate

  • No need for manual follow-ups or support tickets




How to Enable

Go to:
Settings → Sentry → Address Issue Verification

Once enabled, you can:

  • Manually trigger WhatsApp messages for selected orders, or

  • Auto-trigger messages whenever an address issue is detected.


     


You can also send verification messages directly from:

  • Order Details page

  • Orders tab → Actions







Summary

Address Verification helps you catch address issues early, confirm details with customers, and deliver more orders successfully.

Feel free to reach out if you have any questions!