Introduction
Return to Origin (RTO) losses are a major concern for e-commerce sellers, especially with Cash on Delivery (COD) orders. In addition to our AI-Powered COD Blocking system, you now have the flexibility to manually block specific phone numbers that have shown a history of unreliability or fraud.
This guide walks you through how to easily block or unblock phone numbers from placing COD orders — giving you more control over who can use COD on your store.
How to Block Specific Phone Numbers from COD Orders
Follow these steps to block customers based on their phone numbers:
1. Navigate to Phone Number Blocking Settings
Go to Settings → Smart COD Blocking → Phone Number Blocking.
2. Enter Phone Numbers
You can input one or multiple phone numbers that you want to block from placing COD orders.
3. Block the Numbers
Once all the numbers are entered, click “Block Phone Numbers”. These numbers will now be restricted from placing COD orders on your store.
How to Unblock Phone Numbers
1. Enter the Numbers to Unblock
To remove a number from the blocked list, simply enter the phone number(s) again in the input field.
2. Click Unblock
Select “Unblock Phone Numbers from COD Blocking” and the selected numbers will be allowed to place COD orders again.
View Blocked Numbers
To see a full list of currently blocked phone numbers:
- Click on the Download button
- You'll receive a file with all phone numbers currently blocked from using COD