Introduction

Welcome! This guide will walk you through how to enable and use the AI-Powered COD (Cash on Delivery) Blocking system. This feature helps you reduce Return to Origin (RTO) rates by identifying and managing high-risk COD orders with intelligent AI predictions.

Why Use AI-Powered COD Blocking?

  • Leverages 100M+ user data points for deep insights
  • Provides 95% accuracy rate in detecting risky orders
  • Offers up to 40% reduction in RTO rates
  • Helps you increase profits and improve operational efficiency

How It Works

Our AI system uses a three-step process to protect your business:

  1. Order Analysis
    • The AI scans customer data points on every order.
  2. Risk Assessment
    • The system predicts how reliable the order is.
  3. Smart Block
    • High-risk COD orders are either blocked or surcharged based on your settings.

Result: Reduced RTO & Increased Profits

How to Enable AI-Powered COD Blocking

To get started, follow these simple steps:

  1. Go to Smart COD Control Settings
    • Navigate to Settings → Checkout → Smart COD Control
  2. Enable the Feature
    • Use the toggle to turn on the AI-powered COD Blocking feature.
  3. Choose Your Strategy
    • Once enabled, you have two options:
    • a. Block High-Risk Customers
      • The system will automatically block identified high RTO customers from placing COD orders.
    • b. Charge High-Risk Customers
      • You can apply additional charges to these customers. Configure:
        • Cart value ranges
        • Charges: Fixed fee or percentage of the cart value
        • Example: Add a flat ₹50 charge for carts between ₹300–₹800, or 5% of cart total above ₹1000
  4. Save Settings
    • Once configured, your settings will be live and the AI system will begin protecting your orders.