To start using COD verification:

  1. Login to your Swift account

  2. From the left side menu, click on the Orders tab, where you can view all your orders. By default, we’ll take you directly to the “Open” orders section.

  3. Navigate to the payment info column and click on the filter beside it

  4. Select COD & click Ok. This will help you filter & show all your COD orders

  5. To send COD verification for a Single Order:

    1. Navigate to the Order ID column & click on an order ID

    2. Click on "Verify COD Order" at the top right

    3. A confirmation popup will appear for you to confirm your action. Click “Send” to confirm & to send the verification to the customer

  6. To send COD verification for Multiple Orders:

    1. Select all the orders you want to verify

    2. After selecting the orders, go to “Bulk action” dropdown & select Verify COD orders option

    3. A confirmation popup will appear for you to confirm your action. Click “Send” to confirm & to send the verification to the customer


Note: Once you select “COD” orders from filters, it will include the orders for which the verification process is incomplete, pending, completed & no response. If you select all orders from the column selector, it will select only the orders for which verification is incomplete